Shipping & Returns

SHIPPING 

Please allow 2 business days for your order to process and an additional 3-8 business days for shipping. You should receive an email with your order confirmation and a tracking link for your package. If you need to make any edits to your order, please reach out to orders@clixo.com as soon as you can so that we can help. As a standard practice, we never include the bill/receipt in our packages.

We offer free shipping for all orders over $35. At this time, we can only ship domestically within the United States. We are working on getting international shipping up and running as soon as possible. 

We also offer expedited shipping options such as UPS 3-Day Select and UPS 2nd Day Air (price is calculated based on shipping location).

For bulk orders, please reach out to orders@clixo.com prior to ordering. 

IN-STORE PICKUP (BROOKLYN)

For those in the New York area, we offer in-store shopping and pickup at our toy store located at the Ground Floor of 109 Gates Ave., Brooklyn, NY 11238.

If you would like to pick up your order in person, please order online as you normally would then email both: hello@clixo.com and orders@clixo.com with your order number.

The team will respond to your email to confirm your in-store pickup request. Your order should be ready at the store on the following business day after you’ve placed the order.

Safety at our store is our #1 priority. Click here to see more details!

IN-STORE RETAILERS

We are currently sold at The Giant Room (NYC) and CAMP (Multiple locations). Please check their out their shop pages to check their store hours and stock levels for the Clixo pack you are looking for.

REFUNDS AND RETURNS

We proudly stand by the quality of our products, and want our customers to be happy with their orders. If for any reason you are dissatisfied with your item, please contact us at orders@clixo.com within 14 days of your purchase.


At this time, we can only accept returns for sealed, unopened packs in their original condition within 14 days of shipment delivery date. Please contact orders@clixo.com to process your refund.