Shipping & Returns

SHIPPING 

** HOLIDAY UPDATE **

Here are the holiday shipping deadlines given to us by the mail carriers we work with. As the holidays approach, mail carriers may be subject to some delays. We encourage you to place your orders early.

Deadlines For USPS:
First Class: Dec 15th
Priority Mail: Dec 16th

Deadlines for UPS:
UPS Ground: December 14.
UPS Next Day Air: December 22.
UPS 2nd Day Air: December 21.
UPS 3 Day Select: December 20.


We do our best to process orders within the same weekday that it is received, but please allow 2-3 business days for your order to process and an additional 3-8 business days for ground shipping. You should receive an email with your order confirmation and a tracking link for your package. If you need to make any edits to your order, please reach out to orders@clixo.com as soon as you can so that we can help. As a standard practice, we never include the bill/receipt in our packages.

Shipping Costs:
We offer free ground shipping for all orders over $35
We offer free 3-day shipping for orders over $150 
We offer free 2-day on orders over $225

For bulk orders, please reach out to orders@clixo.com prior to ordering. 

At this time, we can only ship domestically within the United States. We are working on getting international shipping up and running from our site as soon as possible. In the meantime, please check our list of international stockists (below).

IN-STORE PICKUP (BROOKLYN)

For those in the New York area, we offer in-store shopping and pickup at our toy store located at the Ground Floor of 109 Gates Ave., Brooklyn, NY 11238.

If you would like to pick up your order in person, please order online as you normally would then email both: hello@clixo.com and orders@clixo.com with your order number.

The team will respond to your email to confirm your in-store pickup request. Your order should be ready at the store on the following business day after you’ve placed the order.

Safety at our store is our #1 priority. Click here to see more details!

IN-STORE RETAILERS (Click on the names to access the links below)

We are currently sold at Neighborhood Goods (Chelsea Market location), The Giant Room (NYC), CAMP (Multiple locations), and the MoMA Design Store. Please check their out their shop pages to check their store hours and stock levels for the Clixo pack you are looking for.

INTERNATIONAL STOCKISTS ( Click on the names to access the links below )

Canada – Toys R Us

Germany – Amazon.DE

Netherlands – Bol.com

France – Amazon.FR

Israel – Antal, Eureka2010, Nest Play, Mekupelet, Green Queen, Toi Shop

REFUNDS AND RETURNS

We proudly stand by the quality of our products, and want our customers to be happy with their orders. If for any reason you are dissatisfied with your item, please contact us at orders@clixo.com within 14 days of your purchase.


At this time, we can only accept returns for sealed, unopened packs in their original condition within 14 days of shipment delivery date. Please contact orders@clixo.com to process your refund.